Refund Policy

Refund Policy

All products purchased at Neo Zest Limited online store, and the authorized resllers cannot be returned or exchanged. Exceptions for exchange or refund will be allowed for defective products only.

Our policy lasts 365 days. If 365 days have gone by since your purchase, unfortunately we can’t offer you an exchange or refund.

If you believe that your product is defective, please contact Neo Zest Limited at info@neozestltd.com to request for exchange or refund.

To complete your exchange or refund, we require a receipt and the original product packaging with the Neo Zest Limited warranty sticker attached.

Exchanges (if applicable)

We only replace items if they are defective.  If you need to exchange it for the same item, send us an email at info@neozestltd.com and send your item to: No.B11 , 5/F , Block B ,Proficient Industrial Centre , No.6 Wang Kwun Road Kowloon, Hong Kong. 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Shipping

To return your product, you should mail your product to: No.B11 , 5/F , Block B ,Proficient Industrial Centre , No.6 Wang Kwun Road Kowloon, Hong Kong.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@neozestltd.com.